Service Terms
These are the terms for the Brand Fusion AI plans you start on this site. We wrote them in plain words on purpose. Please read them before you buy. A custom plan may have its own written agreement. If it does, that agreement wins where the two differ.
Who we are
Brand Fusion Solutions is a brand of Flux Labs Agency, LLC ("we", "us"). "You" means the business that starts a plan.
What you are buying
A plan is an AI service that we build for you and then run every month. The plans are AI Receptionist, AI Speed-to-Lead, AI Reviews & Reactivation, AI Back Office and Custom AI Agent. Three Desks bundle them: the Fusion Front Desk, the Fusion Revenue Desk and the Fusion Operator. What each plan includes, its price, its build fee and its fair-use limits are on its page and on the pricing page. The prices shown there when you start are the prices that apply. Every plan covers one location and one phone line.
Billing through Square
- You pay a flat monthly fee, in advance.
- You pay on Square's checkout page. Square keeps your card on file and runs the monthly charge. We never see your full card number.
- Your first month is charged at checkout. That day is your start date.
- After that, Square charges your card each month until your plan ends.
- If a payment fails, we will tell you. We may pause the service until it is paid.
Build fee, minimum term and ending your plan
- Build fee. Every plan has a one-time build fee, shown on the pricing page. We waive it when you start with the minimum term the pricing page shows for your plan. If you start month to month, you pay the build fee before we start.
- The minimum. Your minimum term is the one your build waiver needs, as shown on the pricing page when you start.
- After the minimum, your plan goes month to month. End it any time with 30 days' notice by email to apps@fluxlab.agency. Your plan ends 30 days after we get your notice. You keep the service until then, and the monthly fee continues until then.
- If you cancel inside the minimum, the monthly fees for the rest of the minimum are still due. That is what the waived build fee was for.
- The one exception is the 30-day answer guarantee, below.
The 30-day answer guarantee
This covers the AI Receptionist and every Desk. In your first 30 days, every call routed to the AI is answered and logged in your report. If it is not, you may cancel with no further payments. It does not cover AI Speed-to-Lead, AI Reviews & Reactivation or AI Back Office bought on their own, or Custom AI Agent. It is about calls answered and logged. It is not a promise about sales, bookings, reviews or revenue.
Fair use
Each plan has a monthly fair-use limit, shown on the pricing page. If you go over, we do not send a surprise bill. We talk with you about a bigger plan or a custom quote.
What AI can and cannot do
- Our AI never claims to be a person. If asked, it says it is an AI. It never takes card numbers over the phone.
- AI makes mistakes. Calls, texts and messages it handles may be wrong, incomplete, late or misunderstood. It may mishear a caller or give an answer you would not give.
- We test your setup with you before it goes live and tune it as new questions come up. We do not promise it will be perfect.
- You are responsible for how you use it: what you tell it to say, the information you give it, and what you do with its notes. Check anything important before you act on it.
- Do not rely on it for emergencies. It is not a 911 service.
Call recording
Every call the AI answers starts with a notice that the call is recorded. You agree that we may record calls the AI answers on your line. We handle recordings and transcripts as our privacy policy describes.
Texting consent (SMS and A2P 10DLC)
Our rules.
- We text only people who contacted your business, or who agreed to get texts.
- Follow-up and reactivation texts go out between 8am and 8pm in the person's local time. A direct reply to someone who just contacted you can go out right away.
- Every text can be stopped. When someone replies STOP, we stop.
- Anyone can reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
Your duties.
- Give us only people who agreed to get texts from you, and keep proof of that agreement.
- You are responsible for the lists and consent records you give us.
- Tell us right away if someone asks you to stop, by any route.
- Give us true facts for your carrier registration.
When texting starts. Texting goes live after the carriers approve your business texting registration (A2P 10DLC). We file it with you. Carriers decide when it clears, so we do not promise a date. Our SMS terms have the details.
Acceptable use
You agree not to use the service to:
- Break any law, including calling, texting, recording, privacy and consumer laws.
- Send spam, or text or call people who did not agree to it.
- Mislead people, pretend to be someone else, or make the AI claim to be a person.
- Sell or promote illegal goods, or run scams.
- Collect card numbers, health records or other sensitive data through the AI unless we agree to it in writing first.
- Harass anyone, or send hateful or sexual content.
- Break, overload or copy our systems.
If you do, we may pause or end your service. We will tell you why.
No promises about results
We do not promise revenue, return on investment, search rankings, or a number of calls, bookings or reviews. We do not promise a go-live date. Results depend on your business, your market and how you use the service.
Limits on our liability
- We provide the service "as is." Apart from what these terms say, we make no other promises about it.
- We are not liable for lost profits, lost business, lost data, or indirect or follow-on losses.
- We are not liable for outages or errors caused by phone carriers, Square, our software providers, or anything outside our control.
- Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
- You will cover us for claims that come from how you use the service, the content you give us, or a missing text consent on your side.
Some places do not allow some of these limits. Where that is so, they apply as far as the law allows.
Your data
We handle what you and your customers share with us as our privacy policy describes.
Changes to these terms
We may update these terms. We post the new version on this page with a new date. If a change matters to an active plan, we will email you before it takes effect. If you keep using the service after that, the new terms apply.
Governing law
These terms are governed by the laws of the State of Florida. Flux Labs Agency, LLC is a Florida limited liability company. Any dispute about these terms will be handled in the state or federal courts in Florida.
Contact
Flux Labs Agency, LLC (Brand Fusion Solutions), Port St. Lucie, Florida. apps@fluxlab.agency