AI Receptionist · Insurance Agencies
Clients call about claims, bills and quotes at all hours. Your agents are with clients or on other calls. The AI receptionist answers every call, takes the details, and sends urgent calls to a licensed agent right away.
AIThanks for calling Sample Pine Insurance Agency. This call is recorded. I’m the agency’s AI assistant. How can I help?
CallerThere’s water all over my kitchen floor. A pipe broke under the sink.
AII’m sorry. Is anyone hurt, and is the water still running?
CallerNo one’s hurt. I shut the water off. This is Sam.
AIThanks, Sam. Are you an existing client with us?
CallerYes. The policy is in my name.
AIThis sounds urgent. I’m transferring you to the on-call agent now.
Text to a licensed agentWater damage at home, pipe broke under kitchen sink. Water shut off, no one hurt. Existing client, Sam. Transferred to on-call agent. Number on file.
An AI receptionist for insurance agencies answers every call to your office, including quote requests, billing questions and claims calls after hours. It takes the details and sends urgent calls to a licensed agent right away. It never quotes a premium, starts or changes coverage, or says whether something is covered. A licensed agent follows up.
01 / Where calls get lost
A homeowner calls late at night after a pipe bursts. The office is closed, and the call goes to voicemail until morning.
A shopper fills out a quote form late at night and wants a reply soon. The agency is closed until the next business day.
A client’s landlord or lender needs an insurance ID card by end of day. The agent is in a meeting, and the request waits in voicemail.
02 / On the phone
It answers from the info you give us about your insurance agency. Then it asks the questions you would ask.
03 / The rules it follows
04 / How it goes live
Three steps. We do the building.
Start online. Then fill out a short form: your hours, services, common questions, calendar and who gets urgent calls.
We build your receptionist on your insurance agency. You call it, and we tune it until it sounds like you.
Your calls forward to it. We watch it, tune it as new questions come up, and send you a monthly report. Texting turns on once your carrier registration clears (A2P 10DLC).
The 30-day answer guarantee
In your first 30 days, every call routed to the AI is answered and logged in your report. If it isn’t, you can cancel with no further payments. It covers the AI Receptionist and every Desk.
We don’t promise rankings, revenue or ROI. We promise the phone gets answered and you can see it. Details are in the Service terms.
05 / The plan that fits
AI Receptionist + AI Speed-to-Lead
$797/ month
Bought one by one: $994 / month
Quote forms and ad leads work best with a fast reply. Fusion Front Desk replies in seconds by text and email, then follows up.
06 / Questions
Use the setup checklist to test the facts, calendar and handoff before real calls.
No. It never quotes a premium or what a policy will cost. It takes the details for a quote request, and a licensed agent follows up with the numbers.
No. It never says whether something is covered under a policy. It writes down what happened, who is calling and the number to reach them, and an agent calls back.
Yes. It asks what happened, whether anyone is hurt, and the name on the policy. It sends the details to the on-call agent, who calls back.
No. It takes the request and sends it to a licensed agent. The agent makes any change and confirms it with the client.
Yes. The first thing it says is that it is your agency’s AI assistant and that the call is recorded. If a client asks for a person, they get a transfer or a callback.
Most insurance agencies start with the Fusion Front Desk: the AI Receptionist plus AI Speed-to-Lead, for $797 a month. The one-time build fee is $1,497. We waive it on a 6-month agreement. In Founding 25 (the first 25 clients, or until Dec 31, 2026), we waive it on a 3-month start. Phone calls only? The AI Receptionist alone is $497 a month.
Ready to start? You hear it plainly if AI isn’t the right fix.
07 / Keep reading
