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AI Receptionist · Funeral Homes

Every family call answered gently.

A call after a death can come at any hour. Your staff may be with a family or at a service. The AI answers warmly, takes the first details, and alerts the director on call right away.

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$497 / month1 line · 500 talk-minutes30-day answer guarantee
Live callCall ended · summary sent3:40 AM

AIThank you for calling Sample Willow Funeral Home. This call is recorded. I’m the home’s AI assistant. How can I help you?

CallerMy mother passed away at home a little while ago. I don’t know what to do.

AII’m very sorry for your loss. May I have your name, and how are you related to her?

CallerI’m Maria, her daughter. I haven’t called her doctor yet.

AIThank you, Maria. I’m sending this to the director on call right now. What number should they use to reach you?

CallerThis number is best. Thank you for being so gentle with me.

AIYou’re welcome, Maria. A message is taken for the director on call, and they will call you back on this number.

Text to the director on callDeath at home, reported by daughter Maria. Doctor not yet called. Director on call has the message. Call back to this number. Please be gentle.

Sample call. Sample Willow Funeral Home is not a real business.

The short answer

Short answer

An AI receptionist for funeral homes answers your phone at any hour, in a calm and respectful voice. It asks who is calling and how they are related to the person who passed away. It gently asks where the person passed, and it sends every death call to the director on call right away. It answers questions about service times and directions, using the details you give it.

01 / Where calls get lost

Where calls slip away.

3 moments
  • 01

    A death in the night

    A family calls after a loved one passes at home, in the middle of the night. Staff are with another family, so the phone rings out.

  • 02

    Facility pickup calls

    A care home calls to say a resident has passed away and asks when the team can collect them. The call comes after hours and goes to voicemail.

  • 03

    Florists and church offices

    A florist calls on a weekend to ask about the service room. A church office calls about a memorial time. Nobody is in the office to answer.

02 / On the phone

What it handles.

It answers from the info you give us about your funeral home. Then it asks the questions you would ask.

Built on your info

Calls it takes

  • A family calls to say a loved one has passed away at home.
  • A care home calls about a resident who has passed away.
  • A family asks about the time and place of a service.
  • A person asks how to plan a service ahead of time.
  • A florist asks which room the service will be held in.
  • A caller asks how to submit an obituary.

What it asks

  1. May I have your name, and how are you related to them?
  2. Where did the person pass away, at home or at a care facility?
  3. If it was at home, has a doctor or hospice been called yet?
  4. What number should the director use to reach you?
  5. Is there a good time for the director to call you back?

03 / The rules it follows

When it hands off. What it never does.

You set the rules

Sent to a person now

  • Any death, reported by anyone. The director on call is told right away.
  • A family in distress, crying or unable to speak. A person takes over the call.
  • A care facility calling about a pickup. The director on call takes that call.
  • Anyone who asks to speak with a person. The AI sends a callback request or transfers the call.

It never

  • Discuss prices, unless the home has given you a price list to share.
  • Rush a caller, or ask them to decide anything on the call.
  • Give legal advice about wills, estates or paperwork.
  • Give medical advice or say what caused a death.

04 / How it goes live

How it goes live.

Three steps. We do the building.

3 steps · no mystery box

  1. Start a plan

    Start online. Then fill out a short form: your hours, services, common questions, calendar and who gets urgent calls.

  2. We build it and test it with you

    We build your receptionist on your funeral home. You call it, and we tune it until it sounds like you.

  3. It goes live on your number

    Your calls forward to it. We watch it, tune it as new questions come up, and send you a monthly report. Texting turns on once your carrier registration clears (A2P 10DLC).

The 30-day answer guarantee

Every call answered and logged, or you cancel and pay nothing more.

In your first 30 days, every call routed to the AI is answered and logged in your report. If it isn’t, you can cancel with no further payments. It covers the AI Receptionist and every Desk.

We don’t promise rankings, revenue or ROI. We promise the phone gets answered and you can see it. Details are in the Service terms.

05 / The plan that fits

Start with the AI Receptionist.

Price · posted
AI voice

AI Receptionist

Answers every call. Books it. Texts back missed calls.

$497/ month

  • Answers every call, day or night.
  • Books on your calendar. Sends hot calls to your cell.
  • Texts back missed calls. Sends you a note after every call.
  • 30-day answer guarantee.
Fair use
1 line, up to 500 AI talk-minutes a month.
Build fee
$997. Waived on a 6-month agreement. Founding 25: 3 months.
What it does
Start now

Families call by phone, often at hard moments. The AI Receptionist answers those calls, takes the first details, and passes the message to the director on call.

  • Build fee waived on a 6-month agreement. In Founding 25, on a 3-month start.
  • Your number stays. Your calls forward to the AI.
  • A person is one step away. Hot calls are warm-transferred to the director on call.
  • Get web-form leads too? The Fusion Front Desk adds AI Speed-to-Lead, which replies to new form leads in seconds, for $797 a month. See it

06 / Questions

Straight answers.

7 questions

Use the setup checklist to test the facts, calendar and handoff before real calls.

01

Can it take a call about planning a service ahead of time?

Yes. It takes the caller’s name, number and the reason for the call. The director on call then talks through planning with the family.

02

What happens when a family calls about a death?

The AI takes the first details and alerts the director on call right away. It stays calm and does not rush the caller.

03

Can it answer questions about service times and directions?

Yes, using the times and directions you give it. It does not guess a time that is not on your list.

04

Will it give legal or medical advice?

No. It does not advise on wills, paperwork or medical care. It takes the family’s details and passes them to the director, who can help.

05

Can it take calls from care facilities?

Yes. A facility calling about a pickup goes to the director on call right away. The AI takes the facility name and a callback number.

06

Will callers know it’s an AI?

Yes, if they ask. It never claims to be a person. Every call starts with a notice that it is recorded. Anyone who wants a person gets a warm transfer or a callback.

07

How much does an AI receptionist for funeral homes cost?

The AI Receptionist is $497 a month, for 1 line and up to 500 AI talk-minutes a month. The one-time build fee is $997. We waive it on a 6-month agreement. In Founding 25 (the first 25 clients, or until Dec 31, 2026), we waive it on a 3-month start.

Ready to start? You hear it plainly if AI isn’t the right fix.

Start now

07 / Keep reading

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