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AI Receptionist · HVAC Companies

Every heat and AC call answered.

Your techs are in attics and crawl spaces when the first hot day hits. The AI receptionist answers your number, asks the right questions and books the visit. Urgent calls go to your on-call tech right away.

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$797 / monthReceptionist + Speed-to-Lead30-day answer guarantee
Live callCall ended · summary sent7:48 PM

AIThanks for calling Sample Crest Heating and Air. This call is recorded. I’m the company’s AI assistant. How can I help?

CallerOur AC runs, but the air is warm. It’s been hot all day. I’m Lena.

AII’m sorry, Lena. Is anyone home who is very young, very old, or sick?

CallerNo, just the two of us. We’re at 18 Pine Court.

AIThanks. I have 18 Pine Court as the address. Your tech has 8:00 AM tomorrow open. Shall I book it?

CallerYes, please.

AIYou’re booked for 8:00 AM tomorrow, Lena. You’ll get a text with the details.

Text to your on-call techNo cooling. AC runs, air is warm. Lena, two adults home, no one at risk. Booked tomorrow 8:00 AM. Address on file.

Sample call. Sample Crest Heating and Air is not a real business.

Sample call

Hear our AI answer a call.

This sample is a plumbing call: a burst pipe at 2:14 AM. Yours follows the same steps, with the questions on this page.

Sample call. Tap the button to hear it. Not a real customer.

Live callCall ended · summary sent7:48 PM

AIThanks for calling Sample Crest Heating and Air. This call is recorded. I’m the company’s AI assistant. How can I help?

CallerOur AC runs, but the air is warm. It’s been hot all day. I’m Lena.

AII’m sorry, Lena. Is anyone home who is very young, very old, or sick?

CallerNo, just the two of us. We’re at 18 Pine Court.

AIThanks. I have 18 Pine Court as the address. Your tech has 8:00 AM tomorrow open. Shall I book it?

CallerYes, please.

AIYou’re booked for 8:00 AM tomorrow, Lena. You’ll get a text with the details.

Text to your on-call techNo cooling. AC runs, air is warm. Lena, two adults home, no one at risk. Booked tomorrow 8:00 AM. Address on file.

Sample call. Sample Crest Heating and Air is not a real business.

The short answer

Short answer

An AI receptionist for HVAC companies answers every heat and AC call, including the first hot day and the first cold night. It asks for the service address, whether it is heat or cooling, and whether anyone at risk is home. It books visits on your calendar, sends urgent calls to your on-call tech, and texts you a summary after every call.

01 / Where calls get lost

Where calls slip away.

3 moments
  • 01

    The first hot day

    Every customer calls at once when the heat wave starts. Your techs are in attics and crawl spaces, so the phone rings out.

  • 02

    The first cold night

    The first night of real cold brings a wave of no-heat calls. Your techs are already booked, so those callers wait.

  • 03

    A tech in an attic

    A tech up in an attic cannot hear the phone. The caller waits a while, then calls someone else.

02 / On the phone

What it handles.

It answers from the info you give us about your HVAC company. Then it asks the questions you would ask.

Built on your info

Calls it takes

  • A homeowner says the air is warm and the house is hot.
  • A caller says the furnace runs but blows cold air.
  • A customer hears a loud bang or a squeal from the unit.
  • A caller asks to book a tune-up before winter.
  • A new customer asks for a quote on a new system.
  • A customer asks about a thermostat or a maintenance plan.

What it asks

  1. What is the service address?
  2. Is it the heat or the air conditioning?
  3. What is the system doing right now?
  4. Is anyone home who is very young, very old, or sick?
  5. What time works best for a visit?

03 / The rules it follows

When it hands off. What it never does.

You set the rules

Sent to a person now

  • No heat when a baby, an older adult, or someone sick is home.
  • No cooling in extreme heat when someone at risk is home.
  • A gas smell or a carbon monoxide alarm. The caller leaves the home and calls the gas company or 911 from outside. Then your tech gets the call.
  • Anyone who asks for a person gets a transfer or a callback.

It never

  • Diagnose a unit or say which part needs replacing.
  • Quote a repair or new system price unless you gave it a set price to share.
  • Promise a visit time your calendar does not show.
  • Ask for a card number or bank details on the call.

04 / How it goes live

How it goes live.

Three steps. We do the building.

3 steps · no mystery box

  1. Start a plan

    Start online. Then fill out a short form: your hours, services, common questions, calendar and who gets urgent calls.

  2. We build it and test it with you

    We build your receptionist on your HVAC company. You call it, and we tune it until it sounds like you.

  3. It goes live on your number

    Your calls forward to it. We watch it, tune it as new questions come up, and send you a monthly report. Texting turns on once your carrier registration clears (A2P 10DLC).

The 30-day answer guarantee

Every call answered and logged, or you cancel and pay nothing more.

In your first 30 days, every call routed to the AI is answered and logged in your report. If it isn’t, you can cancel with no further payments. It covers the AI Receptionist and every Desk.

We don’t promise rankings, revenue or ROI. We promise the phone gets answered and you can see it. Details are in the Service terms.

05 / The plan that fits

Start with the Fusion Front Desk.

Price · posted
Next step up

Fusion Front Desk

AI Receptionist + AI Speed-to-Lead

$797/ month

Bought one by one: $994 / month

  • Answers every call. Texts back missed calls.
  • Replies to every new lead and keeps following up.
  • 30-day answer guarantee.
Fair use
1 line, up to 500 AI talk-minutes and up to 300 new leads a month.
Build fee
$1,497. Waived on a 6-month agreement. Founding 25: 3 months.
Start now

Quote requests from your website and ads can come in at any hour. Fusion Front Desk replies to those leads in seconds by text and email, then follows up.

  • Build fee waived on a 6-month agreement. In Founding 25, on a 3-month start.
  • Your number stays. Your calls forward to the AI.
  • A person is one step away. Hot calls are warm-transferred to your on-call tech.
  • Phone calls only? The AI Receptionist alone is $497 a month. See it

06 / Questions

Straight answers.

7 questions

Use the setup checklist to test the facts, calendar and handoff before real calls.

01

Will it tell a caller what is wrong with the unit?

No. It writes down what the caller sees and hears, like warm air or a loud bang. Your tech decides what to do next. It never diagnoses a unit or names a part.

02

What happens if a caller smells gas or hears a carbon monoxide alarm?

The AI tells them to leave the home right away. They call the gas company or 911 from outside. Then it sends the call to your on-call tech.

03

Can it book on my dispatch calendar?

Yes. It offers only the times your calendar shows open. Once booked, the caller gets a text with the visit details.

04

Will it text people who never contacted us?

No. Texts go only to people who called or filled out a form with you. Anyone can reply STOP to end texts.

05

What happens on the first hot day, when every line rings?

Every call gets answered. Callers who need a person are transferred, or they get a callback. Missed callers get a text back.

06

Will callers know it’s an AI?

Yes, if they ask. It never claims to be a person. Every call starts with a notice that it is recorded. Anyone who wants a person gets a warm transfer or a callback.

07

How much does an AI receptionist for hvac companies cost?

Most hvac companies start with the Fusion Front Desk: the AI Receptionist plus AI Speed-to-Lead, for $797 a month. The one-time build fee is $1,497. We waive it on a 6-month agreement. In Founding 25 (the first 25 clients, or until Dec 31, 2026), we waive it on a 3-month start. Phone calls only? The AI Receptionist alone is $497 a month.

Ready to start? You hear it plainly if AI isn’t the right fix.

Start now

07 / Keep reading

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