Guide · Call forwarding
How do I forward calls to an AI receptionist?
You keep your business number. Call forwarding sends calls to the AI.
TeamNo one picks up after a few rings.
ForwardCall goes to the AI receptionist.
AIThanks for calling. This call is recorded. I’m the AI assistant. How can I help?
CallerI need a quote for a repair at my home.
AII can set that up. What is a good time to call?
Summary after the callCaller asked for a repair quote. The AI asked for a good time to call back. You get this summary once the call ends.
The short answer
Keep your business number and turn on call forwarding. You can do this in your phone settings or with a short dial code. Forward calls to the number we give you. You can forward all calls, or only the calls you miss. Test it by calling your number from another phone. To undo it, turn forwarding off. You do not need to port your number.
01 / Three setups
Pick the setup that fits your day.
- 01
Forward all calls
The AI answers first, on every call. Your team phone does not ring.
- 02
Forward when you cannot answer
Your team answers first. If the line is busy, no one picks up after a few rings, or the phone is unreachable, the AI takes the call.
- 03
Forward on a schedule
Your phone system can send calls to the AI only at set times. For example, only after hours.
02 / Setup
Four steps to turn it on.
Pick your setup.
Choose forward all, forward when you cannot answer, or a schedule.
Get your forwarding number.
We give you the number to forward to during setup.
Turn on forwarding.
Use your phone settings or a dial code. We send the exact steps for your carrier during setup.
Test it.
Call your business number from another phone. Check that the AI answers the way you chose.
03 / What changes
What changes, and what stays the same.
What changes
- Calls reach the AI first, or after your team misses them.
- The AI answers questions from your business information.
- The AI books times on your calendar.
- You get a summary after each call.
What stays the same
- Your business number.
- Your phone and your team.
- No porting. Your number stays where it is.
- You can turn forwarding off at any time.
04 / Questions
Straight answers.
01Do I need to move my phone number?
No. You keep your business number. Calls forward from that number to the AI, so there is no porting.
02Do I have to forward every call?
No. You can forward all calls, or only the calls your team cannot take. You can also forward on a schedule, such as after hours.
03How do I know forwarding works?
Call your business number from another phone. The AI should pick up. If it does not, check the forwarding setting first.
04How do I turn forwarding off?
Turn off call forwarding in your phone settings, or use the dial code for your carrier to cancel it. Calls then ring your phone again.
05What do I need to set up forwarding?
You need your business phone number and access to its settings. We send the forwarding number and the exact steps for your carrier during setup.
Want this running on your phone? Start the plan. You hear it plainly if AI isn’t the right fix.
05 / Keep reading
Keep reading.
- GuideHow AI changes a businessWhat changes when the phone, the follow-up and the busywork stop depending on staff hours.
- GuideWhat an AI receptionist costsThe three ways to pay for one, what drives the price, and what ours costs.
- CompareAI vs answering serviceAn AI receptionist, a live answering service, voicemail and a new hire, side by side.
- GuideMissed-call text-backWhen a call goes unanswered, the AI texts that caller within seconds from your business number.
- GuideWhat callers hearCallers hear the business name, a recording notice and an AI disclosure.
- GuideAI vs virtual receptionistAn AI receptionist answers every call at once, 24/7, for a flat monthly fee.
- All industriesEvery industrySee the calls it handles for your kind of business.