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Guide · AI receptionist

What do callers hear when an AI receptionist answers?

The call opens with the business name and a notice that it is recorded. Then the AI asks how it can help.

Brand Fusion Solutions · Updated 2026-10-08 · 4-minute read

Playing sample callSample call ended9:42 PM

AIThank you for calling Sample Harbor Law. This call is recorded. I am the firm’s AI assistant. How can I help?

CallerI was in a car accident last week. Do I have a case?

AII cannot give legal advice. I can take a message for the attorney. May I have your name?

CallerIt is Maria. Can I talk to a person now?

AIYes. I am connecting you to our front desk now.

Summary to the firmMaria asked about a case after a car accident. The AI gave no legal advice and took her name. It warm-transferred her to the front desk.

Sample. Not a real customer.

The short answer

Short answer

Callers hear the business name, a notice that the call is recorded, and that this is the AI assistant. Then it asks how it can help. It answers from approved information, asks intake questions and offers open times. It books on the calendar. It warm-transfers urgent calls and callers who ask for a person. If it does not know, it says so and takes a message. It never claims to be a person.

01 / The call

Four steps, from the first ring to the goodbye.

Every call follows this path. The details change with each caller.

  1. It greets the caller

    It says the business name. It says the call is recorded. It says it is the AI assistant.

  2. It answers and asks questions

    It answers from the information the business approved. It asks a few intake questions, such as the caller’s name and reason for calling.

  3. It books or hands off

    It offers open times and books one on the calendar. Urgent calls and callers who ask for a person go to a person by warm transfer.

  4. It confirms what happens next

    If it does not know an answer, it says so and takes a message. It ends by telling the caller what happens next.

02 / Boundaries

What it says. What it never says.

What it says

  • That the call is recorded.
  • That it is the business’s AI assistant.
  • Only what the business approved.
  • I do not know that. I can take a message.

What it never does

  • Claim to be a person.
  • Guess at an answer.
  • Give legal or medical advice.
  • Pressure the caller to book or buy.

03 / Your voice

You pick the voice. We test it together.

You choose the voice and tone during the build. Tell us how the business should sound, such as warm, brisk or formal.

Before the line goes live, we test calls together. You hear the greeting, the questions and the transfer. You tell us what to change.

Want to hear it now? Try the sample on this site.

04 / Questions

Straight answers.

5 questions
01

Will callers know it is an AI?

Yes. The first thing they hear is that the call is recorded and that it is the AI assistant. It never claims to be a person.

02

Can a caller reach a real person?

Yes. When a caller asks for a person, or the call is urgent, the AI warm-transfers the call to a person.

03

What if the AI does not know the answer?

It says so. It does not guess. It takes a message, so you can call back with the right answer.

04

Who chooses the voice and tone?

You do. You pick them during the build. We test the calls with you before the line goes live.

05

What does it cost?

The AI Receptionist is $497 a month. The one-time build fee is $997. It is waived on a 6-month agreement. See pricing.

Want this running on your phone? Start the plan. You hear it plainly if AI isn’t the right fix.

See the AI Receptionist

05 / Keep reading

Keep reading.

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